Technical Writer with 2 years of experience authoring SOPs, work instructions, user and admin guides, and release documentation for B2B SaaS and cybersecurity products. Experienced managing documentation across the full content lifecycle — drafting, structured formatting, stakeholder review, and approval sign-off — while partnering with product, engineering, and QA teams. Skilled at translating complex technical processes into clear, step-by-step, actionable procedures using structured writing standards (DITA, XML). Advanced proficiency in Microsoft Word, PowerPoint, and Excel.
Professional Experience
Technical Documentation Specialist | June 2024 – Present
Arcon Tech Solutions · Mumbai, India
Author and maintain SOPs, structured procedural documentation, user guides, admin guides, and release notes for B2B SaaS cybersecurity products (Endpoint Privilege Management, Cloud Infrastructure Entitlement Management, Global Remote Access, Converged Identity), translating complex technical information into actionable procedures.
Manage documentation from drafting and structured formatting through technical accuracy checks, stakeholder review, and approval sign-off with product, engineering, and QA teams.
Track documentation deliverables and approval workflows in Jira and Confluence within an Agile/Scrum environment, managing concurrent projects and review cycles against release deadlines.
Apply structured writing standards (DITA, XML, Oxygen) and consistent formatting conventions to keep procedural documentation clear, consistent, and audit-ready.
Create API documentation and functional specifications for product modules and integrations, partnering with engineering to document end-to-end workflows.
Script, record, and edit instructional video walkthroughs and training modules using Guidde and PowerPoint.
Collaborate independently with technical and non-technical stakeholders while owning documentation deliverables.
Skills
SOP & Procedural Documentation: SOP writing, DITA, XML, Oxygen, work instructions, installation docs, functional specifications, editing and proofreading.